4 Crickex Privacy Policy – Our Commitment to Data Protection

1 Introduction

4 Crickex takes your privacy seriously. We believe that each user's personal data belongs to them, and safeguarding it is our responsibility. 4 Crickex is committed to providing a safe, transparent, and trustworthy online betting experience for users in Bangladesh.

This privacy policy explains what information 4 Crickex collects, why it is collected, how it is stored, and the circumstances under which it may be shared. By using the 4 Crickex website, mobile site, or any associated services, you automatically agree to this policy.

2 What Information We Collect

4 Crickex collects user information through several channels. The data gathered falls into three main categories: information provided directly by you, information collected automatically, and information received from third parties.

4 Crickex only collects information that is strictly necessary to deliver our services, verify identity, and meet legal obligations. No unnecessary or excessive data is collected.

3 Purpose of Data Collection

4 Crickex uses collected data for specific, lawful purposes. Each purpose is clearly outlined below:

• For account creation, verification, and management – accounts are activated using the information provided at the time of registration.
• To complete identity verification (KYC) — your national ID or passport details are used to confirm that you are a genuine, adult user.
• To process financial transactions — payment details are verified for deposits and withdrawals.
• To provide customer support — your contact information is used to resolve issues or handle complaints.
• To prevent fraud and money laundering – transactions and usage patterns are monitored accordingly.
• To meet legal obligations — in compliance with applicable laws and directives from regulatory authorities.
• To improve our service – usage patterns are analysed to continuously enhance the platform.
• To send relevant offers and bonuses — promotional messages may be sent based on your preferences.

4 Data Sharing Policy

4 Crickex shares your information only in very limited circumstances and under strict controls. Every instance of data sharing must have a legitimate basis.

• Payment Processors: Financial details required to process Mobile Pay, Nagad, Rocket, or crypto payments are shared with the respective payment gateways.
• KYC Partner: Limited information may be shared with approved third-party KYC services for identity verification purposes.
• Law Enforcement: Where required by a court order or government directive, we may be legally obligated to disclose certain information.
• Fraud Prevention: Information may be shared with security partners to detect and prevent fraudulent activity.
• Business Continuity: In the event of a merger or acquisition involving 4 Crickex, your data may be transferred to the new owner.

5 Data Protection Practices

4 Crickex uses industry-leading technology to protect your data. Our security measures extend beyond technical safeguards to cover procedural and human-level controls as well.

• 256-bit SSL/TLS Encryption: All data transfers are protected with high-grade encryption, making them completely unreadable to any outside party.
• Firewall & DDoS Protection: 4 Crickex servers are protected by advanced firewalls and DDoS mitigation systems.
• Two-Factor Authentication (2FA): Optional two-factor authentication is available for account login.
• Limited Access Policy: Only staff with specific responsibilities are granted access to specific data — ensuring the highest level of confidentiality.
• Regular Security Audits: Third-party security experts regularly audit and test 4 Crickex systems.
• Data Backup: All critical data is regularly backed up to secure servers.

6 Cookies & Tracking

The 4 Crickex website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience on the site.

7 Third-Party Services

4 Crickex works with a number of trusted third-party service providers to deliver our services. These partners only receive the data necessary for their specific function.

• Payment Gateway: Mobile Pay, Nagad, Rocket, and crypto payment providers receive only the information necessary to process a transaction.
• KYC Services: Approved digital KYC platforms may be used for identity verification.
• Cloud Storage: Your data is stored on secure cloud servers that comply with industry-standard security practices.
• Analytics Tools: Analytics tools are used to monitor and improve platform performance.

4 Crickex ensures that all third-party partners adhere to the same privacy standards and are committed to data protection.

8 Your Rights

As a 4 Crickex account holder, you have several important rights over your own data. Stay informed about these rights and exercise them whenever needed.

• Right to Access: You may request to know what information 4 Crickex holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Data Portability: You may request a download of your personal data.
• Marketing Opt-Out: You have the right to opt out of promotional emails or messages at any time.
• Right to Close Account: You may request to close your account at any time.

9 Data Retention Period

4 Crickex does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account Information: Retained for a minimum of 5 years while the account is active and after it is closed.
• Financial Transaction Data: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Securely retained for up to 5 years after account closure.
• Communication History: Customer service records are retained for up to 2 years.
• Cookie Data: Automatically deleted after 30 to 90 days, depending on the cookie type.

10 Minor Protection

4 Crickex strictly prohibits registration and use by anyone under the age of 18. Protecting minors is one of our highest priorities.

• Age verification is mandatory at registration — confirmed via date of birth and KYC documentation.
• If a user is suspected of being a minor, their account will be suspended immediately.
• Registering with false information may result in account termination and forfeiture of deposited funds.
• 4 Crickex does not knowingly collect or store any information from minors.
• If you have any concerns about a minor, please contact us immediately at support@4crickex.biz.

11 Policy Updates

4 Crickex reserves the right to update this Privacy Policy as needed — revisions may occur due to service changes, new legal requirements, or business needs.

• You will be notified at your registered email address in the event of any significant changes.
• The date of any changes will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• Contact the support team if you wish to view a previous version of this policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the 4 Crickex support team is always here to help.

• Email: support@4crickex.biz – For any data-related requests.
• Response time: Requests are typically addressed within 24–72 hours.
• Identity verification will be required for any requests to delete or correct your data.
• More detailed information is available at our Help Centre: Help Center